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  2. Bodyguard dashboard

Dashboard - General settings

In general settings, you will find all your info about your user account!

General settings combines multiple sections. You can find details on each one of them here:

General

This first section provides details related to your contract, such as the name, the status of the account, the active languages for moderation, your industry and the number of messages. 

Settings - general

Sources

The sources section is where you can manage the accounts you have connected.

Sources page

A source is the entry point that allows Bodyguard to retrieve data, in this case posts,  comments and replies.

It is also possible to connect a proprietary environment, such as your website or mobile application, via the API.

It is possible to use the search bar to find an account when there is a large number of pages.

The information available in the Sources tab are:

  • Source type and name.
  • Source protection status (Health):
    • New: the source has been created but has never been connected yet, and is not protected. You can find here our help to connect your sources for each social media.
    • Disconnected: the source is not connected anymore.
    • Unprotected: the source is connected but not protected. You need to activate protection with the toggle button.
    • Protected: the source is well connected & protected by Bodyguard and we have analyzed at least one comment in the past 24h. You can move manually the prot
    • No activity: the source is well connected & protected by Bodyguard but there wasn't any comments in the past 24h. It will go back to “protected” as soon as one new comment is posted.
      --> if your source did receive some comments in the past 24h, please tell us so we can investigate more.
    • Expired: the source has been disconnected and is not protected anymore.
       
      Here are some reasons explaining this status:
      • Invalidation of connection tokens following a change of source's password.
      • Invalidation of connection tokens following a change of rights for the Bodyguard application.
      • Invalidation of connection tokens following a Facebook decision because they would have potentially detected strange behavior on the page concerned or banishment of the owner of the page.
  • The protection slider of a source: protected or not. This slider can be moved manually so that a source is no longer protected.

For Social Networks Sources you can also find: 

sources - edit

  • Connect source.
  • Copy/share the connection link: it sends it to the user so they can enter their login information for a social network connection.
  • Change moderation profile: it allows to choose the profile you want to apply to this source. You can create and edit those profiles through the "Moderation profiles" section.
  • Remove source: it enable the deletion of a source.

For all type of Sources you can find:

  • More information about the source, especially API key and ChannelID.

Moderation profiles

This section lists the moderation profiles you have set up. It also allows you to create a new one, or edit an existing one. 

Moderation profiles

To create a new one, click on "Add profile", and this tab will open: 

creation modprof without alerting

From this tab, you can pick a name for your new profile, the more precise the better. As you may need to create several ones, it is easier to have a long and descriptive name to easily find it and apply it to new sources for example. We advise to at least have the source and the toxicity tolerance in there.

You also need to select the sources it will apply to, with no limitation. Keep in mind that you can create as many profiles as you want, and that the last profile you edit will be the one applied to the source in case of conflict.

The type of moderation will need to be specified, it can be directed at organizations (corporate accounts), or individuals (personal accounts). 

The last two pieces of information you will need to provide are the industry (for contextual moderation and analytics purposes) and the main language of your community. 

Moderation preferences

In the same tab, you will have options to configure your moderation preferences, regarding toxic and undesirable content. 

Toxicity settings

Toxicity tab modprof

To keep your community safe, you can adjust the tolerance level, from very strict to permissive. All you need to know about the actions taken according to it are explained in the moderation rules article.

Be aware that "very strict" tolerance level does not apply to individuals, only organizations. Details in this article dedicated to moderation rules

 

Undesirable settings

Undesirable tab modprof

This form allows you to set up your preferences for Spam, Scams, Advertisements and Flood messages, but also comments classified as useless, links or forbidden languages. 

Users

This section allows you to manage users. You will have access to their first name, name, email address and status.

Settings - users

User status:

  • Invited: the user has been invited to join the Dashboard but has not logged in yet.
  • Active: the user has logged in to the Dashboard.
  • Inactive: the user has been disabled.

User action:

  • Cancel invitation/Re-send invitation: if you have invited a new user to join and he/she has not accepted the invitation yet, you can cancel it or send it again.
  • Disable a user: disconnect a user account.
  • Enable a user: allow a disabled user to reconnect to the Dashboard. 

User creation

To create a new user, click on "Add user" to make this tab open:

You only have to fill the first name, name and email address to invite someone to join Bodyguard.ai.