Dashboard - Posts

Table of content:

Posts filters
Post search
Posts details
Posts scoring

Reminder: the date range applies to the messages activity and not to the published date of the posts.

All data displayed in graphs/charts will count the comments received on the selected date range, independently of posts publication dates.

Therefore, you will always see the most recent posts first. You can also sort them by other criteria.

Posts filters

In this tab, it is possible to:

Filter by Sponsored posts to display only organic posts sponsored (only available for Facebook)

Filter by Type (Audio, Link, Other, Photo, Text or Vidéo)

Search for a post by its title

Special characters (#, @, &, %, $ etc.) are not recognized and will not provide results.

Select the number of posts to display per page (10, 50, 100)

Sort posts by different criteria:
- Latest: the latest published posts
- Posts that generated the highest volume of Hate speech, Hateful, Neutral, Undesirable, Criticism, Positive, Message count (Total).

Post search

Search logic
Our search allows you to combine keywords and phrases using logical operators to refine your results.

Special characters (#, @, &, %, $, etc.) are not recognized.

Basic concepts

Keywords

Keywords are individual words matched exactly.

Multiple keywords are automatically combined with an implicit AND.

Example: customer service finds results containing both customer AND service.
Phrases

Phrases are enclosed in double quotes (“”) and match an exact sequence of words.

Example: “customer service”

Logical operators

AND

Finds results containing all specified keywords.

AND is applied by default between keywords.

Example: apple AND orange or apple orange
OR

Finds results containing either one keyword or another.

Example: apple OR orange

Grouping

Parentheses

Use () to control query logic.

Example: (apple OR orange) AND banana
Examples

coffee → exact word match
“black cat” → exact phrase
black coffee → implicit AND
cat OR dog → either term
(cat OR dog) AND nice → combined logic
“black cat” AND dog → phrase + keyword

Error handling

Invalid or incomplete queries return an error.

Ensure operators are placed correctly and all parentheses and quotes are closed.

Examples: AND, word AND, ), cat AND (, ”

Tips

Be specific
Use quotes for exact phrases
Add keywords to refine (implicit AND)
Use OR to broaden
Combine operators with parentheses

Posts details

Here are the main information detailed on a post:

Click on the chevron to see more details about the post

Link to a post (Permalink):
It is possible to access the original post on the social network or platform from the Post details side tab by clicking on the Permalink Button.

By clicking on the name of a post, you will have access to all the comments and data related to this post as shown above.

The post comments will be displayed, along with the automatic action taken, their classification(s), severity, language and publication date.

You can also translate any of the messages that is not in the language of your browser, by clicking on , and to reverse with .

The translation feature is part of the Advanced plan. If it is not displayed, reach out to our Customer Success team to upgrade your plan.

You can use these buttons to display two different views:

The statistics are the same as in the Analytics tab (pie chart or histogram), but only for this specific post.
The messages are the same as in the Messages tab (category, action, severity), but only for this specific post. You can also filter and remove/restore the messages manually.

Posts scoring

A new banner is now displayed on the posts page, enabling the evaluation of the risks related to posts. Based on years of data and using large language models combined with our technology, we are now able to predict a probability risk of toxic reactions through a score. To try it out, click on "score my post".

On the left, you can directly type the text you want to use on your next post (more than 20 languages are available), and click on "score my post". Loading times may differ depending on certain criteria such as the text length or its complexity.

Once the analysis is complete, you can have 3 different scoring results:

Low: the score is between 0 and 4, this means that the analysis did not detect any word or expression that could trigger toxic reactions, based on the data we have.
Medium: the score is between 4 and 7, meaning that some words have a medium chance of triggering toxic reactions.
High: the score is higher than 7, meaning that this content has an important chance of triggering toxic reactions, as posts with similar wording have.

Some results come with an explanation, specifying the words that triggered the score.