We understand that social media crises can happen at any time, and managing them efficiently is crucial for your brand’s reputation. Crisis mode is here to help you handle emergencies swiftly and effectively.
What is Crisis Mode?
Crisis Mode is a comprehensive solution that allows you to escalate problematic comments to our human moderation team during a crisis. This feature supports all 6 premium languages and provides 24/7 assistance to ensure you have the support you need, whenever you need it.
How to Use Crisis Mode
Step 1: Activate Crisis Mode
- When you encounter a crisis, log into your dashboard and locate the new Crisis Mode button.
- Click the button to initiate the crisis management process.
Step 2: Provide Context
- A modal will pop up, prompting you to provide detailed information about the crisis, like the post or source concerned.
- Fill in the required fields to give our team a clear understanding of the situation. Include relevant details such as the nature of the comments, and any specific concerns you have.
Step 3: Notify Our Team
- Once you’ve submitted the context, our team will be immediately notified.
- This triggers a series of actions designed to help you manage the crisis effectively.
What Happens Next?
1. Custom Moderation Rules
- Our system will implement custom moderation rules tailored to your specific crisis.
- These rules help filter and manage content according to the unique needs of your situation.
2. Human Moderation Review
- For the most sensitive comments, our expert human moderation team will conduct a thorough review.
- This ensures that any potentially harmful content is handled with the utmost care and attention.
3. 24/7 On-Call Support
- During a crisis, having immediate access to support is crucial. Our on-call team is available 24/7 to guide you through the process.
- Whether you need advice, additional information, or hands-on assistance, our team is here to help.
Benefits of Crisis Mode
- Rapid Response: Get immediate action to mitigate the impact of a crisis.
- Expert Support: Benefit from the expertise of our human moderation team.
- Comprehensive Coverage: Support in all 6 premium languages ensures no comment goes unaddressed.
- Peace of Mind: Know that you have a dedicated team ready to assist you at any time.
To enable crisis mode, reach out to our dedicated Customer Success team at help@bodyguard.com.