Dashboard - Messages

This section displays all the messages that have been analyzed by Bodyguard on the selected source(s) and date range.

The 'messages' page is the page allowing users to access all comments that have been posted on their account / page and posts. Users can use filters and search to easily find specific comments to take action or create their own reports. 

You can access it through the side menu, right below the Analytics page, and above the authors, posts and settings pages. 

The Messages are displayed as follows:

From here, you can access all messages posted on the social media sources that are protected by Bodyguard.

• The information on messages
• The actions on messages

The information on messages

• Type: the social media platform the message was posted on.
• Message: the content of the comment.
• Action: whether the message was 'kept', 'removed', or 'flagged'.
• Classification: the content classification (see the classification article for more details).
• Language: the language detected in the message.
• Published at: the time the message was posted at.

The actions on messages

• Evaluate volumes with the results displayed at the top left of the page. By clicking on it, you get the number of results and you can measure reach and calculate shares using filters and search. 

• Filter messages by :

• • Source (source type for social media platforms, source for a specific account)

• • Category (Criticism, Hate Speech, Hateful, Neutral, Positive, Undesirable)
  • Action (removed, kept, flagged)
  • Classification
  • Language
  • Severity (None, Low, Medium, High, Critical)
  • Directed at (Author of comment, Entity, Everyone, Group, Haters, No one, single person, User, User's family)
  • Triggered by (The person - user or Bodyguard moderator - or thechnology that took the decision)
  • Reply ('Yes' if you want to isolate replies to comments, 'No' if you only want comments to a post or a page / account)

You can select/combine one or more filters.

• Search for messages: using the search bar, you can type keywords and display every comment that mention that specific keyword, in the exact same orthograph. 

• Click on the chevron to
  • Report a mistake: if you think the classification is not the right one, you can specify the which one should be assigned and it will directly apply.
  • Remove a message that has been kept
  • Restore a message that has been removed
  • See the message details:

• Select the number of messages to be displayed per page (10, 50, 100) and change pages. 

• Translate a message

By clicking on this link on a message, you can easily translate the text.

To reverse the translation, just click on "show original".

Reminder: you can find here all possible actions on each social media.