Dashboard - Messages

The 'messages' page is the page allowing users to access all comments that have been posted on their account / page and posts. Users can use filters and search to easily find specific comments to take action or create their own reports.

You can access it through the side menu, right below the Analytics page, and above the authors, posts and settings pages.

The Messages are displayed as follows:

From here, you can access all messages posted on the social media sources that are protected by Bodyguard.

The information on messages
The actions on messages

The information on messages

Source: the social media platform the message was posted on.
Message: the content of the comment.
Action: whether the message was 'kept', 'removed', or 'flagged'.
Category: type of classification (Hateful, Hate Speech, Positive,...)
Classification: the content classification (see the classification article for more details).
Classification method: elements taken into account by the technology to take the decision.
Severity: level of intensity of the message.
Language: the language detected in the message.
Published at: the time the message was posted at.

The actions on messages

Message filtering

Time range

Available on all main pages sits a date picker, allowing flexibility and precision. You can select from preset date ranges, as well as custom picks using:

Between: pick two dates to retrieve comments from the start date to the end one.
Last: select a volume and a temporality (hour, day, week, month...) and choose to include the current period or not.
After: pick an exact date and retrieve comments from that precise time to now.
Before: pick an exact date and retrieve comments until that precise time.
Period to date: choose a time frame (day, week, month, quarter...) to retrieve comments on the range to now.

Other filters

- Source (source type for social media platforms, source for a specific account)
- Action (removed, kept, flagged)
- Classification

- Category (Criticism, Hate Speech, Hateful, Neutral, Positive, Undesirable)
- Campaign (if the post of the message is part of a campaign)

- Language
- Classification method (whether the decision was influenced by specific rules)
- Severity (None, Low, Medium, High, Critical)
- Directed at (Author of comment, Entity, Everyone, Group, Haters, No one, single person, User, User's family)
- Triggered by (The person - user or Bodyguard moderator - or the technology that took the decision)
- Reply ('Yes' if you want to isolate replies to comments, 'No' if you only want comments to a post or a page / account)

You can select/combine one or more filters.

Message search

Search logic
Our search allows you to combine keywords and phrases using logical operators to refine your results.

Only special characters covered are "@" and "#".

Basic concepts

Keywords

Keywords are individual words matched exactly.

Multiple keywords are automatically combined with an implicit AND.

Example: customer service finds results containing both customer AND service.
Phrases

Phrases are enclosed in double quotes (“”) and match an exact sequence of words.

Example: “customer service”

Logical operators

AND

Finds results containing all specified keywords.

AND is applied by default between keywords.

Example: apple AND orange or apple orange
OR

Finds results containing either one keyword or another.

Example: apple OR orange

Grouping

Parentheses

Use () to control query logic.

Example: (apple OR orange) AND banana
Examples

coffee → exact word match
“black cat” → exact phrase
black coffee → implicit AND
cat OR dog → either term
(cat OR dog) AND nice → combined logic
“black cat” AND dog → phrase + keyword

Error handling

Invalid or incomplete queries return an error.

Ensure operators are placed correctly and all parentheses and quotes are closed.

Examples: AND, word AND, ), cat AND (, ”

Tips

Be specific
Use quotes for exact phrases
Add keywords to refine (implicit AND)
Use OR to broaden
Combine operators with parentheses

Other actions

Evaluate volumes with the results displayed at the top left of the page. By clicking on it, you get the number of results and you can measure reach and calculate shares using filters and search.

Click on the chevron to
- Report a mistake: if you think the classification is not the right one, you can specify the which one should be assigned and it will directly apply.
- Remove a message that has been kept
- Restore a message that has been removed
- See the message details: